Member Engagement Manager

Organization: NetHope Closing date: 6 Aug 2026 NetHope's global Member community is the engine of its collective impact, and the quality of how that community connects and collaborates. The Member Engagement Manager plays a central role in making Membership valuable and the network strong. Reporting to the Director of Membership Engagement, this role plans and delivers high-impact online, hybrid, and in-person events, manages Member communications, and ensures consistent, high-quality engagement across the Global Summit, Working Groups, and Regional Chapters. Working closely with cross-functional teams, the Member Engagement Manager is a key point of contact for Members and a reliable driver of coordination and continuous improvement across the engagement function. In this role, you will be responsible for: • Planning and delivering Member events, including Working Groups, Regional Chapters, and webinars. • Supporting Summit delivery by owning Member logistics across speakers, agendas, registration, timelines, and the support inbox. • Producing and coordinating the Weekly Member Bulletin, Monthly Member Meetings, and other products to ensure consistent, high-quality delivery. • Maintaining Member data and records, keeping CRM and participation data accurate to support reporting, tracking, and follow-up. • Project managing Member prospects, maintaining accurate data and records and ensuring timely follow-up to maximize new Member recruitment. • Supporting Member onboarding and stewardship, serving as a knowledgeable advocate for NetHope's value and benefits. • Managing three to four thematic Working Groups, ensuring regular meetings and speakers are scheduled on topics of interest to Members. • Managing process improvement, identifying and implementing enhancements to engagement services, tools, and digital workflows to strengthen Member experience. • Documenting and maintaining a library of Member quotes, case studies, and news to support reporting and donor communications. • Responding to internal questions about Membership and providing relevant updates in staff meetings and other forums, in coordination with the Director of Membership Engagement. Qualifications: Personal Characteristics • Acts with integrity and sound judgment, with a genuine commitment to NetHope's mission and values. • Collaborative and adaptable across cultures and time zones in a global virtual environment. • Inclusive and culturally responsive in approach and communication. • Proactive and solutions-oriented, managing multiple priorities with attention to detail and quality. Knowledge and Skills • Proven experience planning and delivering events across online, hybrid, and in-person formats; global event experience a plus. • Strong written and verbal communication skills, able to convey complex topics clearly to diverse audiences; multilingual skills a plus. • Comfortable applying AI-powered tools and emerging technologies responsibly in a mission-driven context. • Strong record-keeping and analytical skills to support decision-making and continuous improvement. • Proficient in handling and analysing data and working with CRM databases. • Proficient in Microsoft Office, Salesforce, Asana, Zoom, Cvent, Miro, and Slack. Education and Experience • 4+ years of experience in a professional environment, ideally in NGOs, membership organizations, or community-focused roles. • Experience engaging diverse groups across multiple time zones and delivering high-quality external-facing engagement. • NetHope Member or NGO experience highly valued. • Bachelor's degree or equivalent professional experience preferred. Reporting and Working Conditions: • Full-time, remote position reporting to the Director of Membership Engagement, working closely with cross-functional teams across NetHope. • Occasional international travel (1 to 2 times annually) for key events. • As a global organization, we welcome qualified applicants from diverse backgrounds, locations, and non-traditional work patterns. • Compensation is based on in-country market benchmarking and salary bands, with benefits aligned to local labour laws and NetHope policies. • Reliable internet access required. How to apply Please submit a cover letter and CV in confidence HERE and include your name and the job title on all documents. Applications will be accepted until August 6, 2026. NetHope reserves the right to review and interview candidates prior to the closing date. Due to the volume of applications we receive, we are only able to contact candidates selected for interview. If you have not heard from us within four weeks of the closing date, please consider your application unsuccessful at this time. If you require any accommodations during the application or interview process, please let us know and we will be happy to support you. We look forward to learning how your experience and passion can contribute to NetHope's mission. NetHope is an Equal Opportunity Employer.