ICLA Technical Coordinator Humanitarian Partnerships Hub - Middle East Office

Country: Jordan Organization: Norwegian Refugee Council Closing date: 5 Aug 2026 All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. The Humanitarian Partnership Hub (HPH) is an NRC initiative launched in January 2023 as an innovative platform that aims to address the protection and assistance needs of people on the move in the context of North Africa. HPH’s approach relies on the collaboration and partnership with local organisations, host communities, and people on the move themselves. By co-designing and co-implementing with people on the move and local partners, the HPH aims to provide a tailored, localised, and multi-disciplinary response focussed on legal, education and emergency response programming. 1. Role and responsibilities The ICLA Technical Coordinator supports legal aid partners throughout the project cycle by providing technical oversight, strengthening programme quality and compliance, and supporting partner capacity. The role contributes to legal research and analysis, monitoring, evaluation and learning, donor reporting, risk management, and coordination with internal teams and external stakeholders to ensure effective and high-quality legal aid programming. The purpose of the ICLA Technical Coordinator position is to provide support on specific technical competences related to programme development. The position has no line management responsibility. The following is a brief description of the role. Generic responsibilities • Adherence to NRC policies, guidance and procedures • Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist • Promote the rights of IDPs/returnees in line with the advocacy strategy • Contribute with ICLA specific technical competence to the development of ICLA strategy, Micro LogFrame, and Plan of Action • Conduct ICLA specific technical research and document findings and recommendations • Provide ICLA specific technical input to coordination mechanism (e.g. cluster coordination) and working groups • Develop ICLA specific technical indicators and mechanism for M&E • Develop ICLA specific technical guidance, tools and mechanism • Contribute to organisational learning through the provision specific technical analysis, lessons learned and reports • Develop training modules and provide specific technical learning or/and training for partners. Specific responsibilities • Partners PCM: Lead and coordinate technical support to partners across all PCM phases, including proposal development, implementation, monitoring, and reporting, in alignment with HPH strategy and grant management workflows - in close coordination with grants, partnerships and finance focal points. • Partner technical support: Provide timely and relevant legal and technical support to partners on issues related to civil documentation, legal status, and housing rights affecting refugees and host communities. • Partner technical quality assurance: Support the development and implementation of technical quality standards, guidance, SOPs and tools for legal aid partners; conduct regular technical reviews of partner case management systems, legal aid methodologies and service delivery approaches, and support partners to address identified quality gaps and development areas. • Legal research and analysis: assist in conducting legal research and producing analysis of laws, regulations and policies, in coordination with the Head of Legal Unit and partners. • Partner organisational development: Contribute to the identification of partner technical capacity needs and support the design, delivery and follow-up of partner capacity sharing plans in coordination with the Head of Legal Unit. • Technical reporting and donor compliance: Review partner narrative reports, case studies, assessments and technical deliverables to feed into donor reporting and ensure quality, consistency and alignment with donor commitments and programme objectives - in close coordination with grants team. • Learning and evidence generation: Support the documentation of promising practices, lessons learned, legal trends and partner innovations, and contribute to regional learning products, guidance notes and external representation opportunities, in coordination with the Head of Legal Unit and MEL team. • Monitoring, Evaluation and Learning: Work closely with the MEL team and partners to ensure legal aid indicators, methodologies and data collection tools are technically sound; support interpretation of legal aid outcomes and contribute to programme learning and adaptive management. • Risk management: Support partners in identifying and mitigating legal aid, protection, confidentiality and data protection risks related to programme implementation and case management, in coordination with the Head of Legal Unit and Risk and Compliance Coordinator. • Representation and coordination: Represent the HPH in relevant legal aid, protection and displacement coordination forums, networks and technical working groups, as delegated by the Head of Legal Aid Unit. Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: • Legal aid partners • Head of Legal Aid Unit • HoPSU • Country Manager • Grants Manager • Partnerships Coordinator • MEL Manager and Coordinator • Finance Manager • Digital Coordinator • Legal Coordinator • Risk and Compliance Coordinator • ICLA teams in countries of origin. The Legal Coordinator will have no direct line management responsibilities. 2. Competencies • Professional competencies These are skills, knowledge and experience that are important for effective performance. Generic professional competencies for this position: • Bachelor’s degree in law • Minimum 3 years of relevant experience within the legal aid field of expertise • Legal aid technical specific knowledge from the humanitarian sector • Previous experience from working in complex and volatile contexts • Documented technical competences related to the position’s responsibilities • Documented results related to the position’s responsibilities • Fluency in Arabic and English, both written and verbal Context related skills, knowledge and experience: • Familiar with the North Africa context. • Experience working with local civil society. • Experience working in managing PCM. • Experience providing technical accompaniment, mentoring or capacity sharing support to local civil society organisations. 2. Behavioural competencies These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position: • Strategic thinking • Planning and delivering results • Working with people • Communicating with impact and respect • Analysing • Handling insecure environments 3. Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: • The Job Description • The individual Work- and Professional Development Plan • The Competency Framework What we offer: • Duty station: Amman, Jordan. • Contract: Fixed-term contract, 12 months, with possibility of renewal based on performance and funding. • Travel: 40% • Salary/benefits: Grade 7 According to NRC’s Jordan salary scale and terms and conditions. • Please refer to the Job Description for additional details. • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. How to apply Important information about the application process • Interested candidates can apply through the link: ICLA Technical Coordinator Humanitarian Partnerships Hub - Middle East Office • Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying. • Submit your application and CV in English, taking care to attach your latest CV. • We receive many applications for each vacant position and so only shortlisted candidates will be contacted. • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. • If you have any questions about this role, please email mero.recruitment@nrc.no with the job title as the subject line.