TERMS OF REFERENCE (TOR) Technical Consultancy Support for RAMP DHIS2 System Implementation, Tracker Configuration and Mobile Platform Support REF: PD

Organization: Action Against Hunger Closing date: 6 Aug 2026 TERMS OF REFERENCE (TOR) Technical Consultancy Support for RAMP DHIS2 System Implementation, Tracker Configuration and Mobile Platform Support REF: PD-RLC-00788 Background Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach millions of people every year with proven hunger prevention and treatment programmes. As a non-profit organisation working across multiple countries, Action Against Hunger partners with communities to address the root causes of hunger, including climate change, conflict, inequity and emergencies. We strive to create a world free from hunger, for everyone, for good. Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in eight countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. ACF is implementing the RAMP digital platform using DHIS2 Tracker and a customised/forked DHIS2 mobile application to support field-level data capture, programme monitoring, research activities, reporting and decision-making. The platform is intended to support structured workflows for registration, follow-up, service delivery, referrals, outcomes, reporting and data use in low-connectivity settings. Rationale ACF has ongoing digital implementation work involving DHIS2 Tracker configuration, mobile data capture workflows, dashboards, reporting outputs and data management processes. To strengthen delivery capacity and ensure timely, high-quality implementation, ACF requires additional technical support to work with internal teams and existing implementation partners. ACF US is targeting an individual consultant for the consultancy. The consultancy will focus on practical DHIS2 implementation support, including Tracker development and maintenance, mobile workflow support, dashboard and reporting configuration, data quality monitoring, system documentation, testing and knowledge transfer. The role is intended to help ACF translate programme, research, MEAL and digital health requirements into functional DHIS2 configurations and sustainable implementation outputs. The consultant will also support ACF to better understand, maintain and improve the customised DHIS2 mobile platform, including its interaction with DHIS2 Tracker and, where relevant, the Simprints biometric identification platform. The assignment will not replace existing implementation arrangements; rather, it will provide focused technical capacity to strengthen configuration, quality assurance, troubleshooting, documentation and delivery oversight. 1. Purpose and Objectives of the Consultancy Purpose The purpose of this consultancy is for the identified individual consultant to provide technical support for the ongoing implementation, refinement and maintenance of DHIS2 Tracker workflows, the customised/forked DHIS2 mobile application, dashboards, reporting outputs and data management processes under the RAMP digital platform. The individual consultant will help ensure that the system is technically stable, secure, user-friendly, offline-capable, aligned with programme and research requirements, and able to generate reliable data for decision-making. Specific Objectives The consultant will: • Translate ACF programme, research, MEAL and digital health requirements into functional DHIS2 configurations, including forms, workflows, program rules, validations, dashboards, reports and user access structures. • Develop, maintain and optimise DHIS2 Tracker configurations, including tracked entity attributes, data elements, program stages, option sets, program rules, validations, indicators, dashboards, sharing settings and mobile access permissions. • Support configuration and refinement of mobile data capture workflows in the customised/forked DHIS2 mobile application, including form rendering, offline use, synchronisation, validation behaviour and user experience. • Provide technical review of proposed system enhancements, assessing feasibility, implementation options, risks, dependencies, maintainability and alignment with DHIS2 standards and ACF operational requirements. • Strengthen dashboards, reporting outputs and data management processes so that captured data can be used for programme monitoring, supervision, research analysis, data quality review and management decision-making. • Support system and data quality monitoring, including sync performance, duplicate records, failed or delayed synchronisation, validation issues, data completeness, timeliness, consistency and workflow bottlenecks. • Support testing, user acceptance testing, release readiness, documentation, training materials and knowledge transfer to ACF technical, programme, research, MEAL and DHIS2 administration teams. • Maintain a prioritised technical backlog of bugs, enhancements, configuration requests, testing needs, data quality issues and documentation priorities. 2. Scope of the Consultancy The assignment will focus on the RAMP DHIS2 system and related digital workflows. The scope includes DHIS2 Tracker development and maintenance, customised DHIS2 mobile platform support, dashboards and reporting, data management, testing, documentation and implementation support. Thematic Scope The consultancy will cover, at minimum, the following areas: a) DHIS2 Tracker Configuration and Implementation Support • Review, configure and maintain DHIS2 Tracker programmes, tracked entity attributes, data elements, program stages, option sets, program rules, validations, indicators, dashboards and sharing settings. • Configure and update workflows based on approved programme and research requirements, including registration, follow-up, service delivery, outcomes, referrals and reporting workflows. • Develop or refine repeatable events, custom forms, skip logic, calculated fields, completion rules, validation logic and data quality checks. • Ensure alignment between Tracker configuration, mobile workflows, data quality requirements, analytics and reporting outputs. • Review and maintain user roles, user groups, programme access, data access, mobile access permissions and sharing settings according to the principle of least privilege. b) Customised DHIS2 Mobile Platform Support and Synchronisation • Review the customised/forked DHIS2 mobile application, architecture, dependencies, Tracker configuration and associated workflows to identify opportunities for improving usability, efficiency, data quality and performance. • Support configuration and refinement of mobile forms, data entry workflows, validations, program rules, user permissions and other DHIS2 Tracker functionalities required for mobile implementation. • Investigate, prioritise and support resolution of issues affecting form rendering, login, data capture, offline functionality, synchronisation, workflow performance, validations and user experience. • Support review of customisations, compatibility considerations, dependencies and integration with the Simprints biometric identification platform, where applicable. • Support release readiness activities, including regression testing, version notes, deployment preparation and documentation of rollback considerations where appropriate. c) Dashboards, Reporting and Data Management • Support configuration and refinement of DHIS2 dashboards, visualisations, program indicators, event reports, line lists, pivot tables, maps, analytics outputs and export templates. • Support dashboards and reporting views for different user groups, including field teams, supervisors, programme managers, MEAL teams, ICT/DHIS2 administrators, researchers and senior management where required. • Support system and data quality monitoring indicators, where data is available, including sync volume and frequency, failed or delayed synchronisation, duplicate records, validation overrides, user activity, data completeness and workflow bottlenecks. • Validate that reported figures are accurate and consistent across mobile capture, Tracker records, analytics, dashboards and exported reports. • Define and document data flows from mobile capture to DHIS2 Tracker, analytics, dashboards and reporting outputs. • Develop or maintain a data dictionary, dashboard interpretation notes, reporting checklists and data correction procedures that preserve auditability. d) Testing, Quality Assurance and Release Readiness • Develop and maintain test cases, UAT scripts, regression testing checklists, mobile/offline testing scenarios and release readiness criteria. • Support functional testing, regression testing, offline/online testing, synchronisation testing and user acceptance testing. • Document test findings, defects, fixes, acceptance decisions, risks and recommended next steps. • Support troubleshooting, root cause analysis, corrective actions and documentation of lessons learned during implementation or pilot support. e) Documentation, Knowledge Transfer and Implementation Support • Prepare technical documentation, administrator guides, user guides, SOPs, release notes, troubleshooting guides, dashboard guidance notes and training materials. • Document configuration decisions, assumptions, dependencies, risks and recommended actions in a clear and structured manner for ACF review and follow-up. • Provide knowledge transfer to ACF technical, programme, research, MEAL and DHIS2 administration teams to support sustainability. • Participate in technical coordination meetings, sprint reviews, demonstrations and issue-tracking processes as agreed with ACF. f) Data Protection, Security and Responsible Data • Support secure configuration of Tracker programmes, dashboards and mobile access permissions, applying role-based access and the principle of least privilege. • Promote privacy-by-design, data minimisation, responsible data handling and secure treatment of credentials and sensitive data. • Support auditability through appropriate documentation of changes, data correction procedures and access structures. Summary Table Organization Action Against Hunger - USA ACF USA Offices US Office (Washington & New York), HEAR Office and Country Offices i.e. Ethiopia, Haiti, Kenya, Somali, South Sudan, Tanzania, Uganda, USA and Zambia Consultancy Title Technical Consultancy Support for RAMP DHIS2 System Implementation, Tracker Configuration and Mobile Platform Support **Duration-**6 Months **Proposed Assignment Period-**1st September 2026 to 28th February 2027 3. Key Technical Questions Indicative questions include the following, to be refined with ACF during inception: DHIS2 Tracker Configuration and Workflow Alignment • Are Tracker programmes, forms, stages, program rules, validations and access settings aligned with approved programme, research and field workflows? • Are workflows configured in a way that supports reliable mobile and web-based data capture? • What configuration gaps, duplications, inconsistencies or data quality risks need to be addressed? Mobile Platform Functionality and Synchronisation • How well does the customised/forked DHIS2 mobile application support field-level use in low-connectivity settings? • What issues affect login, data capture, form rendering, offline use, synchronisation, validation behaviour or user experience? • What technical improvements are needed to strengthen reliability, maintainability and release readiness? Dashboards, Reporting and Data Management • Do dashboards and reporting outputs provide clear, accurate and actionable information for different user groups? • Are programme indicators, system monitoring indicators and data quality outputs correctly configured and interpreted? • Are data flows, data dictionaries, reporting logic and correction procedures clearly documented? Testing, Quality Assurance and Sustainability • Are system updates tested sufficiently before release or deployment? • What bugs, risks, dependencies and configuration requests should be prioritised? • What documentation and knowledge transfer are required to support ACF’s long-term ability to manage the system? 4. Methodology The consultant is expected to propose a practical, collaborative and iterative methodology. The approach should include: • Desk review of relevant documentation, including existing DHIS2 configuration notes, system documentation, issue logs, implementation plans, dashboards, data dictionaries, user guidance and available technical materials. • Review of DHIS2 Tracker configuration, mobile workflows, dashboards, reporting outputs, data flows and user access structures. • Consultations with ACF programme, research, MEAL, ICT, DHIS2 administration and field implementation teams to validate requirements and priorities. • Technical review of the customised/forked DHIS2 mobile platform, including mobile workflow behaviour, synchronisation, usability, compatibility and integration considerations. • Development and maintenance of a prioritised technical backlog covering bugs, enhancements, Tracker updates, dashboard needs, testing requirements, data quality issues and documentation gaps. • Sprint-based implementation support, with regular demonstrations, feedback sessions and technical coordination meetings. • Functional testing, regression testing, mobile/offline testing, synchronisation testing and user acceptance testing. • Documentation, handover and knowledge transfer to support sustainability and internal technical oversight. 5. Deliverables The consultant will produce the following deliverables: Deliverable and Description • Inception Report and Workplan - Confirmed scope, implementation approach, stakeholders, coordination arrangements, detailed workplan, risks, dependencies and immediate priorities. • System Review and Technical Backlog - Review of existing DHIS2 Tracker configuration, customised mobile workflows, dashboards, reporting outputs, documentation and known issues, with a prioritised backlog of actions. • DHIS2 Tracker Configuration Outputs - Updated and documented Tracker metadata, forms, program stages, program rules, validations, indicators, dashboards, sharing settings and access structures as agreed with ACF. • Mobile Platform Support Outputs - Documented support to mobile workflow refinement, issue resolution, offline/synchronisation testing, compatibility review, release readiness and user experience improvements. • Dashboard, Reporting and Data Management Package - Updated dashboards, visualisations, program indicators, event reports, line lists, analytics outputs, data flow documentation, data dictionary, dashboard interpretation notes and reporting checklists. • Testing and UAT Package - Test cases, UAT scripts, regression testing checklists, mobile/offline testing scenarios, synchronisation test evidence, defect log and release readiness recommendations. • Documentation and Knowledge Transfer Package - Technical documentation, administrator guidance, user guidance, SOPs, release notes, troubleshooting guidance, dashboard guidance and knowledge transfer materials. • Close-Out Report - Summary of completed work, unresolved issues, lessons learned, updated backlog, risks, recommendations and sustainability actions. Management and Reporting Arrangements The consultant will functionally report to the Regional DHIS2 Data Manager, with technical coordination from MEAL and Research teams. The consultant will also work closely with programme teams, ICT, DHIS2 administrators, field implementation teams and relevant technical partners as agreed by ACF. Progress reporting will include weekly written updates, updated issue logs, technical backlog updates, documentation of key decisions and risks, demonstrations of completed work and participation in agreed coordination meetings. Duration and Level of Effort The consultancy is expected to take place over a period of 6 months. The final duration and level of effort will be agreed during contracting and inception, based on the priority backlog, implementation timeline and required support arrangements. Required Qualifications and Experience The consultant should demonstrate: • Bachelor’s degree in Computer Science, Information Systems, Health Informatics, Public Health Informatics, Data Systems, Software Engineering, Public Health, Monitoring and Evaluation, or a related field. Equivalent professional experience may be considered. • At least five years of relevant technical experience in DHIS2 implementation, digital health systems, health information systems, data systems or related technical support roles. • Demonstrated experience with DHIS2 development, configuration and administration, especially DHIS2 Tracker. • Strong experience translating programme, research and MEAL requirements into DHIS2 forms, workflows, program rules, validations, dashboards and reporting outputs. • Experience configuring DHIS2 Tracker programmes, tracked entity attributes, data elements, program stages, option sets, program rules, validations, indicators, dashboards and user access settings. • Experience working with DHIS2 APIs, metadata management, data exchange and integration between mobile applications and DHIS2 servers. • Strong understanding of offline or mobile-based data capture, local storage, synchronisation, retries, conflict handling and error recovery concepts. • Experience troubleshooting data capture, workflow, validation, synchronisation and data quality issues in DHIS2 or comparable digital health systems. • Experience supporting dashboards, program indicators, analytics outputs, event reports, line lists, data dictionaries, data quality checks and system monitoring indicators in DHIS2. • Ability to conduct functional testing, regression testing, user acceptance testing and issue documentation. • Ability to produce clear technical documentation, user guides, SOPs, UAT scripts, release notes, dashboard guidance and administrator guidance. • Strong communication and stakeholder engagement skills, with ability to work with programme, research, MEAL, ICT, DHIS2 administration and field implementation teams. • Working knowledge of Java/Android development, Kotlin, Gradle, Android Studio, DHIS2 Android Capture App or forked/customised DHIS2 mobile applications is desirable. • Experience with Simprints, biometric identification workflows, digital health deployments, humanitarian settings or low-connectivity field implementation is desirable. • Familiarity with responsible data, data protection, privacy-by-design, safeguarding and information security controls is desirable. Ethical Considerations The consultant must adhere to ethical standards related to confidentiality, responsible data management, informed consent where applicable, data protection, safeguarding and conflict of interest, consistent with humanitarian and digital health implementation ethics. The consultant must handle system credentials, configuration packages, source code, datasets and documentation securely and only for agreed assignment purposes. Application and Selection Process This Consultancy Service ToR serves as a call for applications from qualified consultants interested in providing technical consultancy support for RAMP DHIS2 system implementation, Tracker configuration and mobile platform support. Interested applicants are requested to submit the following information as part of the technical and financial proposal. These criteria will also be used for evaluating the offers and selecting the consultant. Technical Proposal: • Profile and Curriculum Vitae of the consultant. • Brief letter of motivation summarising relevant experience and qualifications for the consultancy. • Technical proposal demonstrating understanding of the assignment, proposed approach, methodology, quality assurance approach, risk mitigation and availability. • Detailed workplan showing proposed activities, timeline, level of effort and key milestones. • At least three samples or references from previous similar assignments. Where documents cannot be shared, applicants may provide a list of relevant assignments, organisations supported and contact persons. • At least three traceable references for similar technical assignments. • If applicable, proof of legal registration, tax registration, tax compliance certificate and copy of passport/ID. Financial Proposal: • The financial proposal shall be inclusive of all taxes and should indicate a detailed breakdown of the calculated expert days. • The financial proposal should include any reimbursable costs, where applicable, indicated separately. • Quotation shall be in United States Dollars (USD). • Tax treatment shall follow applicable ACF and statutory requirements at contracting stage. EVALUATION CRITERIA & SCORING Evaluation Criteria • Demonstrated experience in DHIS2 implementation, configuration and Tracker development • Demonstrated experience with digital health systems, mobile/offline workflows, synchronisation support or DHIS2 mobile platform support • Experience with dashboards, reporting outputs, data management, data quality and DHIS2 analytics • Quality of technical proposal, understanding of the assignment, methodology, workplan, risk mitigation and quality assurance approach • Relevant profile/CV, references and examples of similar previous assignments • Financial proposal rated against value for money and competitiveness NB: - technical response will be scored out of 85% while 15% for financial Tender Schedule Description Dates Advert: 27/07/2026 Closing: 06/08/2026 Last Date for Clarification: 03/08/2026 Tender Opening: 10/08/2026 Evaluation: 11/08/2026 Interviews: 19/08/2026 Signing of Contract: 21/08/2026 Submission Requirements The consultant shall submit the following documents: • A cover letter expressing interest and outlining relevant experience. • Detailed CV highlighting qualifications and previous relevant work. • A brief technical proposal outlining the proposed approach, methodology, workplan, deliverables, quality assurance approach, risk mitigation and budget. • Samples or references from previous similar assignments. Where documents cannot be shared, applicants may provide a list of relevant assignments and the organisations worked for, with a contact person. • At least three traceable references for similar services conducted. • Proof of legal registration, tax registration or tax compliance documentation where applicable. Proposals shall be sent to email address: hearotenders@actionagainsthunger.org no later than: 17:00Hrs EAT on 6th August 2026. Any inquiries for clarification shall be sent to: hqprocurement@actionagainsthunger.org by: 3rd August 2026. Only shortlisted candidates will be contacted for interview. The consultant will be selected by an evaluation committee, which will also be responsible for the technical oversight of the procurement process. Consultant Details Name of Consultant: ...................................................... Location: ....................................... Street Road: ....................................... Contact person: ............................................................ Email address: .................................... Telephone number: .................................... Bank detail Bank name: ......................................................... Branch: .......................................... Currency: ........................ Account number: .......................................... Swift Code: .............................. Name: ............................................................... Signature: .............................. Date: .............................. Appendix i: GOOD BUSINESS REGULATIONS These Good Business Regulations are the grounds for a professional working relationship between Action Against Hunger and the suppliers. They are general regulations valid unless others particular conditions are mentioned in the contract. In case of conflicting terms within documents, the conditions of the contract or tender dossier will prevail on these Good Business Regulations. Principles of the procurement procedures Action Against Hunger has transparent procedures to award markets. Essential principles are • Transparency in the procurement process • Proportionality between the procedures followed for awarding contracts and the value of the markets • Equal treatment of potential suppliers Usual criteria to select a supplier are: • Authorisation to perform the market • Financial and economic capacities • Technical expertise • Professional capacities Usual criteria to award markets are: • Automatic award (the cheapest offer complying with all requirements) • Best value for money (price/quality ratio) Misbehaviour, ineligibility and exclusion Action Against Hunger considers the following misbehaviour as a valid ground for a systematic exclusion of an awarding market procedure and for the termination of all working relationship and contracts: • Fraud defined as any intentional act or omission relating to: The use or presentation of false, incorrect or incomplete statements or documents, which has as its effect the misappropriation or wrongful retention of Action Against Hunger or institutional donors funds Non-disclosure of information, with the same effect The misapplication of such funds for purposes other than those for which they were originally granted • Active corruption: to deliberately promise or give an advantage to an official for him/her to act or refrain from acting in accordance with his duty in a way which damages or is likely to damage Action Against Hunger or institutional donors financial interests • Collusion: the co-ordination of firms competitive behaviour, with the likely result that prices rise, output is restricted and the profits of the colluding companies are higher than they would otherwise be. Collusive behaviour does not always rely on the existence of explicit agreements between firms, but can also be tacit. • Coercive practice: harming or threatening to harm, directly or indirectly, persons, or their property to influence their participation in a procurement process, or affect the execution of a contract. • Bribery: to offer Action Against Hunger employees monetary or in kind gifts in order to gain additional markets or to continue a contract • Involvement in a criminal organisation or any other illegal activity established by a judgement, by the US Government, the European Union, the United Nations or any other donor funding Action Against Hunger. • Immoral Human Resources practices: exploitation of child labour and the non-respect of basic social rights and working conditions of employees or subcontractors Action Against Hunger will exclude from a procurement procedure any candidate or tenderer falling into one of the following cases: • To be bankrupt or to be wound up, to have affairs administered by the courts, to have enter into an arrangement with creditors, to have suspended business activities, to be the subject of proceedings concerning those matters, or are in any analogous situation arising from a similar procedure provided for in national legislation or regulations • To have been convicted of an offence concerning professional conduct by a judgement that has the force of res judicata • To have been guilty of grave professional misconduct proven by any means that Action Against Hunger can justify • To have not fulfilled obligations relating to the payment of social security contributions or the payment of taxes in accordance with the legal provisions of the country in which they are established or with those of the country where Action Against Hunger mission is operating or those of the country where the contract is to be performed • They have been the subject of a judgement that has the force of res judicata for fraud, corruption, involvement in a criminal organisation or any other illegal activity detrimental to the Communities' financial interests • To have been declared to be in serious breach of contract for failure to comply with their contractual obligations in another previous procurement procedure Action Against Hunger will not award contracts to candidates or tenderers who, during the procurement procedure: • Are subject to a conflict of interest • Are guilty of misrepresentation in supplying the information required Action Against Hunger as a condition of participation in the contract procedure or fail to supply this information Administrative and financial sanctions In the event a supplier, candidate or tenderer is engaged in corrupt, fraudulent, collusive or coercive practices Action Against Hunger will impose: • Administrative sanctions: Administrative sanctions are the official notification of the misconduct to the relevant civil or commercial authorities and the immediate termination of all existing working relationships. • Financial sanctions: Action Against Hunger will request the reimbursement of the cost linked directly and directly to the conduct of a new tendering process or market award. If any, the tender or performance guarantee will be kept by Action Against Hunger. Information of and access for the Donors Action Against Hunger will inform immediately the Institutional Donors and will provide all the relevant information in the event a supplier, candidate or tenderer is engaged in corrupt, fraudulent, collusive or coercive practices. Furthermore, the contractors agree to guarantee a right of access to their financial and accounting documents to the representatives of Action Against Hunger’s institutional donors for the purposes of checks and audits. Documents to be a supplier Hereafter is the minimal documentation a contractor working with Action Against Hunger will have to provide: • Personnel national ID/Passport document of the supplier/company representative/owner • Status and registration of the company • Mission order or power of attorney authorising the representative to contact Important note: Additional documentation may be required for a particular market. In addition the contractor must have the capacity to issue invoices, receipts and waybills (or delivery notes), to provide a tax clearance certificate and certify documents with an official stamp. Anti-Corruption Policy If you believe that the action of anyone (or a group of people) working or volunteering for Action Against Hunger programs is responsible for violating the above rules, you should file a report through the Whistle-blower Email Hotline. In order to enable the treatment, reports should give as precise information as possible; your name and contact are optional but encouraged.All reports are treated confidentially to the extent permissible by law. Action Against Hunger will use all reasonable efforts to preserve the confidentiality of the whistle-blower and to protect whistle-blowers against any possible retaliation. Reports are to be sent as follows: abusereport@et.missions-acf.org, Anti-Bribery, Corruption, Abuse of Power and PSEA Clause Any Supplier, who suspects Action Against Hunger employee of dishonest conduct, should raise their concerns with the management of the regional office on : acf-usaconfidential@actionagainsthunger.org (monitored by ACF US HQ) All reports at all levels will be treated with utmost confidentially to the extent permissible by Law. Any suspected violations can be submitted anonymously TO BE FILLED OUT BY SUPPLIERS: How to apply To Apply sent your proposal to the email below by August 6, 2026, before 17:00 Hrs. hearotenders@actionagainsthunger.org