tender · indexed from Contracts Finder API
Customer Feedback System
Kent County Council
- Published
- 28 Jul 2026
- Deadline
- 29 Apr 2026
- Coverage
- GB
- Buyer
- Kent County Council
- Notice type
- Contract
- Reference
- CN260643
Awarded contract | £157,625 - £0 | Kent County Council | IT services: consulting, software development, Internet and support
Contract was awarded via G-Cloud 14.Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.The system encompassed the following types of feedback:•Customer Feedback - Comments, Complaints and Compliments •Local Ombudsman Complaints•Member Complaints•Freedom of Information Requests•Subject Access Requests•Environmental Information Regulations complaintsThe initial contract term is for 2 Years with a possible 1 Year extension.
IT services: consulting, software development, Internet and support
Contract start: 2026-10-01T00:00:00+01:00
Contract end: 2028-10-01T00:00:00+01:00
Provenance
Indexed from Contracts Finder API · fetched 28 Jul 2026 · last updated 28 Jul 2026.
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