2026-049 Telephony Solutions for D&S

Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings. Radio, television, communication, telecommunication and related equipment, Telecommunications equipment and supplies, Telephone equipment, Electrical apparatus for line telephony or line telegraphy, Postal and telecommunications services, Telecommunications services, Telephone and data transmission services, Telecommunications cable and equipment Contract start: 2026-08-14T00:00:00+01:00 Contract end: 2028-07-25T00:00:00+01:00 Suitable for SMEs