tender · indexed from Contracts Finder API
Provision of Genesys Cloud Contact Centre
Department for Business and Trade
- Published
- 22 Sept 2026
- Deadline
- 26 Aug 2026
- Coverage
- GB
- Buyer
- Department for Business and Trade
- Notice type
- Contract
- Reference
- tender_545795/1612686
Awarded to British Telecommunications PLC — see their full award history.
Awarded contract | £133,837 - £322,687 | Department for Business and Trade | Telecommunication services except telephone and data transmission services
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
Postal and telecommunications services, Telecommunications services
Contract start: 2026-08-27T00:00:00+01:00
Contract end: 2027-09-01T00:00:00+01:00
Suitable for SMEs
Provenance
Contracts Finder API(official channel)Data quality: Source-backed
- Publisher
- Contracts Finder API· GB
- Source system
- Contracts Finder API — Official API or feed
- Published
- — stated by the source
- Last seen at source
- Indexed by GLODA
- Last updated
- Record version
- abdf509dd06c
- Licence
- Open Government Licence v3.0
How GLODA knows this — Source-backed · 10 fieldsData quality: Source-backed
| Field | How we know | State | Confidence |
|---|---|---|---|
| Publication date | Official API or feed | Data quality: Source-backed | 100 |
| Buyer | Official API or feed | Data quality: Source-backed | 100 |
| Reference number | Official API or feed | Data quality: Source-backed | 100 |
| Submission deadline | Official API or feed | Data quality: Source-backed | 100 |
| Contract value | Official API or feed | Data quality: Source-backed | 100 |
| Sectors | — | Data quality: Not available | — |
| Contacts | — | Data quality: Not available | — |
| Documents | — | Data quality: Not available | — |
| requirements | — no requirements extracted from this notice yet | Data quality: Not available | — |
| Lifecycle stage | Official API or feed derived from the notice type and status the source published | Data quality: Source-backed | 90 |
- Source
- Contracts Finder API · Official API or feed · official-docs
- Retrieval
- seen · indexed
- Record
- abdf509dd06c · source id 6ac289ac-95e0-4e80-be51-43e4f7b672ce
- Computed
- provenance-v1
States describe GLODA's confidence in its own fields, never a judgement on the notice or its parties. Methodology
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