Area Support Manager Sudan North Darfur (Only Open for NRC Internals))

Country: Sudan Organization: Norwegian Refugee Council Closing date: 26 Oct 2026 Background: The Area Support Manager actively contributes to the Jabal Marra Area Office strategy. The purpose of the Area Support Manager is to coordinate the support functions for the Area Office and off-load the Area Manager on support functions. As a member of the Area management team, the Support Manager shares the responsibility to establish and maintain work systems that ensure maximum impact for people affected by the conflict. What you will do: Generic responsibilities: • Line management for support staff such as Finance, HR & Admin and Logistics/ICT • Member of the Area Management Group • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements • Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area level • Responsible for ensuring quality support to project implementation • Facilitate Area Support Budget, area level budgets, including support cost • Responsible for developing regular reports on Area level to Country Office and AM • Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance) • Facilitate trainings for programme staff on finance, logistics and HR procedures • Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance) Specific responsibilities: Strategic Resource Management • Contribute to the strategic direction of the area office for an efficient structure • Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development • Provide leadership of the Support Department and ensure all work as one team. Compliance and Internal Control • Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff. • Perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation. • Ensure the recommendations made to the Area Office Support Department are addressed and updated on regular basis. • Responsible for corruption mapping and mitigation practices and procedures • Lead on the preparation of Area Office donor, internal and external audit processes. Systems and Procedures • Ensure that all rules, regulations, routines, procedures, SOPs are available, accessible to and known by all staff. • Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area office’s programmes throughout the whole project cycle • With the Area Manager, ensure that the area office’ work processes are in place, understood by all staff, and carefully followed. • Lead on the implementation at Area Office level of new procedures and rollout of new systems such as NRC HR Management System, UNIT4 Procurement and other systems. • Lead on the elaboration and regular update of the Master Support Budget at Area Office level. • Ensure coverage of Master Budget at all time and ensure that efficient, sustainable and flexible HR structures are in place. Emergency Response 1. Provide support to the Area Office Emergency response programme ensuring that support functions are working well to ensure the success of the response. 2. Work with programme functions to ensure the reconciliation of all distributions with the reconciliation of deliverables. Other 1. When requested by the Area Manager, represent NRC externally in different fora 2. Act as Area Manager when appointed 3. Lead the evaluation of partners working with NRC 4. Ensure efficiency and value for money for the support units in Eastern Sudan. What you will bring: Generic professional competencies: • Minimum 4 years in middle management position in humanitarian/recovery context • Previous experience working in a Finance, Logistics, HR managerial position (or at least one of them) • Solid knowledge of HR, finance and logistics routines in a humanitarian context • Previous experience from working in complex contexts • Fluency in English, both written and verbal, arabic language is an asset Context/ Specific skills, knowledge and experience: • Experience of working in remote area • Knowledge of the Sudan Emergency Response crisis an asset • Experience of operation set -up is an asset • Previous NRC experience in a similar role an asset • What we offer: • Duty station: Tawilah, North Darfur • Contract: 12 Months (renewable based on funding and performance) • Travel: 60% • Salary/benefits: grade 8 on NRC’s international salary scale. • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. Find out more about the benefits of working for NRC Important information about the application process • For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace. • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education. • Applicants who do not fill in the required information will not be considered for the role. • Submit your application and CV in English, taking care to attach your latest CV. • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. • Mandatory to submit the below when applying: Your most updated English CV and remove all previous outdated CVs. Your most updated Cover Letter Do not attach certificates or any other documents apart from the two mentioned above. Incomplete applications will not be considered. • This position is only open for international NRC’s current employees and internals (the ones who have left NRC within the past 2 years). • We receive many applications for each vacant position. Therefore, only shortlisted candidates will be contacted. • If you have any questions about this role, please email esa.recruitment@nrc.nowith the job title as the subject line. Why NRC? The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. Watch this short video to see NRC in action. We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to: • do demanding and professional work, often in challenging contexts. • join a work culture that empowers every employee to share ideas and take responsibility. • be part of a welcoming and supportive community committed to human dignity. • Learn more about NRC • Learn more about Sudan About Us The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to: • treat everyone with respect and dignity • contribute to building a safe environment for all • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH How to apply Apply here.