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Vanuatu Affordable and Resilient Settlements Project (VARS)REQUEST FOR EXPRESSIONS OF INTEREST (REOI)Selection of Individual Consultant or Individual Consultant Selection (INDV).Assignment Title: | Change Management SpecialistDuty Station: | PMU, Ministry of Lands and Natural Resources,Port Vila, VanuatuDate of Publication: | 27th October 2026Deadline for submission: | 10th November 2026 at 2:00 p.m. Vanuatu Time.Reference Number: | VU-MLNR-573544-CS-INDV1. BACKGROUND OF THE PROJECT:The Government of Vanuatu, through the Ministry of Lands and Natural Resources (MLNR), is implementing a comprehensive programme of land-sector reform and institutional strengthening guided by the Ministry’s Reform Masterplan, Corporate Plan and associated business-planning and performance-management arrangements. These reforms seek to improve service delivery, strengthen organisational performance, modernize administrative and land-management systems, and enhance accountability, responsiveness, and public confidence.Under the Vanuatu Affordable and Resilient Settlements Project (VARS), supported by the World Bank, the Ministry is progressing major institutional and systems initiatives, including operationalization of the Land Management Information System (LMIS), improved records and revenue management, electronic workflows and forms, digital service delivery, and development of a new integrated Ministry headquarters in Port Vila.The new headquarters is intended to be more than a replacement office building. Consultation during the Concept Design phase identified opportunities to improve organisational integration, public service delivery, leadership visibility, staff collaboration, records and information management, use of digital technologies, shared facilities, operational resilience, and workplace culture. Successful occupation will therefore depend not only on completion of the physical facility, but also on the Ministry’s readiness to transition its people, systems, processes, governance arrangements, workplace practices and organisational culture into a new operating environment.At the same time, staff within the Department of Lands and Corporate Services Unit currently work across a mixed environment of paper files, scanned records, email, shared drives, emerging digital platforms and established administrative procedures. Inconsistent work practices limited digital confidence, unclear filing and follow-up arrangements, and weak individual work organisation can reduce productivity, create duplication, delay decisions, weaken records integrity and limit the benefits expected from institutional investment.The Ministry therefore seeks to engage a Change Management Specialist to provide structured organisational change support and practical, person-centred coaching to selected staff in the Department of Lands (including the Valuer General’s Office), the Corporate Services Unit, and the Geology and Mines Unit. The Specialist will help staff and managers adopt improved administrative practices, transition from paper-based to digital ways of working, prepare for new systems and workflows, and progressively become ready to occupy and operate from the new headquarters. The Department of Water is undertaking its own internal reform programme and will therefore participate only in Ministry-wide initiatives under this assignment; the assignment will not provide routine one-to-one coaching or unit-specific reform support to Department of Water staff.The assignment is administrative, organisational, and behavioural in nature. It will not replace technical specialists or supervisors responsible for land administration, surveying, valuation, legal services, finance, human resources, ICT, records management, facilities management or building delivery. The Specialist will work closely with these parties to ensure that staff adoption, workplace practices and change activities are aligned with technical, legal, policy, ICT, design, and operational requirements.Strategic alignment and implementation sequencing. The Ministry’s DG-approved Briefing Note 233 establishes a progressive digital-first information-management model, supported by electronic records, workflows and cloud-based systems while preserving physical records when required for statutory, operational, or historical purposes. Briefing Note 202 establishes complementary physical storage and archive accommodation requirements for the new Headquarters. Core Department of Lands lease-creation, registration and subsequent-transaction processes remain substantially manual and require further specification and digital-system development under LMIS beyond current DTS, TIS and M-Files functionality. The Specialist shall support organisational readiness and adoption in step with approved technical releases; the assignment does not imply these processes are already digitised.2. PURPOSE OF THE ASSIGNMENT:The objective of this assignment is to improve the organisational effectiveness, administrative capability, digital work practices and change readiness of selected staff within the Department of Lands (including the Valuer General’s Office), the Corporate Services Unit, and the Geology and Mines Unit, while supporting Ministry-wide change initiatives and preparing MoLNR to successfully transition into the new headquarters. Department of Water participation will be limited to relevant Ministry-wide initiatives, recognising that the Department is undertaking its own internal reform programme and is not intended to receive routine one-to-one coaching or unit-specific reform support under this assignment.The assignment will seek measurable improvements in:• consistent task organisation, prioritisation, follow-up, and completion within approved administrative workflows.• administrative accuracy, consistency, timeliness, and quality control.• electronic filing, email management, document handling and records discipline.• adoption and effective use of approved digital tools, electronic workflows, forms, and productivity applications.• staff confidence, adaptability and readiness for new systems, workplace protocols and shared facilities.• leadership visibility, staff engagement, collaboration, and organizational cohesion.• operational readiness, business continuity and staff preparedness for occupation of the new headquarters; and• management capacity to monitor process effectiveness, identify training needs and sustain organisational improvements.3. REQUIRED QUALIFICATIONS AND EXPERIENCE:3.1 Education• Degree in Change Management, Organizational Development, Public Administration, Human Resource Management, Business Administration, Organizational Psychology, Information Management, Workplace Strategy, Project Management, or a related field.• Relevant professional certification in change management, project management, business-process improvement, coaching, digital transformation, operational readiness or training and development would be an advantage.3.2 Experience• Minimum 10 years of relevant professional experience in organizational change, institutional strengthening, workforce capability development, public-sector reform, digital workplace transformation or operational readiness.• Demonstrated experience providing practical on-the-job coaching and process-improvement and practical workplace coaching support to staff and managers.• Demonstrated experience in stakeholder engagement, organizational readiness assessment, change communication, staff training and monitoring of change initiatives.• Experience in digital adoption, electronic document and records management, email and productivity practices, business-process improvement and development of practical SOPs and work aids.• Experience supporting workplace transition, operational readiness, occupation of new facilities, integration of multiple business units or implementation of new ways of working.• Experience working on complex public-sector infrastructure or institutional-development projects involving multiple stakeholders and competing operational requirements.• Experience in developing countries is essential; previous experience in Pacific Island Countries or Small Island Developing States is highly desirable.• Experience on World Bank or other donor-funded projects would be an advantage.3.3 Skills• Strong coaching, facilitation, mentoring, communication, and interpersonal skills.• Ability to build trust and work respectfully with staff at different levels of seniority, education, experience, and digital confidence.• Ability to translate reform objectives into practical changes in daily work behavior.• Strong analytical, diagnostic, organizational and problem-solving capability.• Ability to develop simple, usable, and culturally appropriate procedures, tools, training, and communication materials.• Sound understanding of organization change-management approaches and ability to adapt them pragmatically to the Vanuatu public-sector context.• Understanding of the relationship between workplace design, operational processes, technology, governance, and organizational culture.• Understanding of responsible AI use, information security, confidentiality, privacy, and human-review requirements.• Excellent written and spoken English; working ability in Bislama is highly desirable and French would be an advantage.4. REPORTING:The Specialist will report contractually to the Project Manager, VARS PMU. Day-to-day operational coordination of the services will be undertaken initially through the Executive Officer and Human Resource Manager, consistent with the workstream responsibilities identified in Section 3. Technical oversight will remain with the Director General, MLNR. The Specialist shall also work closely with the Director of Lands, the Valuer General, relevant Heads of Unit and other designated senior officers as required.The Specialist will coordinate closely with:• Selected staff and supervisors in the Department of Lands (including the Valuer General’s Office), the Corporate Services Unit and the Geology and Mines Unit, together with Department of Water representatives where relevant to Ministry-wide initiatives.• Land Administration, LMIS and Revenue Management Specialists.• MLNR ICT, records, human resources, finance, procurement, administration, and customer-service personnel.• Design and Supervision Services Consultant and relevant building, facilities, security, and commissioning advisers.• Organizational development and other institutional-strengthening advisers; and other stakeholders engaged under the VARS Project.5. DURATION OF ASSIGNMENT:• Up to 120 intermittent working days, milestone-based; completion no later than 30 December 20286. SUBMISSION REQUIREMENTS:The attention of interested Consultants is drawn to Section III, paragraphs 3.15, 3.16 and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Project Financing – Goods, Works, Non-Consulting and Consulting Services, Seventh Edition, September 2025 (“Procurement Regulations”), which set forth the World Bank’s policy on conflict of interest.A Consultant will be selected in accordance with the Individual Consultant Selection (INDV) Method set out in the World Bank Procurement Regulations.Interested applicants may obtain further information including a detailed Terms of Reference from the Ministry in person or by e-mail to the address given below during office hours from 8.00 a.m.– 5.00 p.m. Monday to Friday.Deadline: Expressions of interest and CV must be delivered to the address below by hand, mail, or email on or before 10th November 2026 at 2:00 p.m. Vanuatu Time.Address:Vanuatu Affordable and Resilient Settlements Project (VARS).Ministry of Lands and Natural Resources (MoLNR)Socapo Area, Port VilaEmail to: spo@vars.vu cc’d to pm@vars.vu / cm@vars.vuClick here to download the ToR
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| Field | How we know | State | Confidence |
|---|---|---|---|
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| Buyer | Official API or feed | Data quality: Source-backed | 100 |
| Reference number | Official API or feed | Data quality: Source-backed | 100 |
| Submission deadline | Official API or feed | Data quality: Source-backed | 100 |
| Contract value | — no amount in the source record | Data quality: Not available | — |
| Sectors | — | Data quality: Not available | — |
| Contacts | Official API or feed | Data quality: Source-backed | 100 |
| Documents | — | Data quality: Not available | — |
| requirements | — no requirements extracted from this notice yet | Data quality: Not available | — |
| Lifecycle stage | Official API or feed derived from the notice type and status the source published | Data quality: Source-backed | 90 |
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