Head of Support – Bogotá, Colombia (National)

Country: Colombia Organization: Geneva Call Closing date: 18 Nov 2026 Department: Funding and Services Duty station: Bogotá, Colombia Contract type: full-time (100%) Contract duration: 1 year (renewable) Direct report: Country Director Grade: Head of (In country) *Only Colombian citizens or candidates possessing a valid Colombian working permit will be considered.* Mission Geneva Call is a neutral and impartial non-governmental organisation dedicated to promoting respect by Armed Groups and De Facto and/or Provisional Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access. Why this role? Geneva Call is seeking a highly qualified and experienced Head of Support for Colombia. Under the supervision of the Country Director (CD) and the technical supervision of functionals lead in HQ, the Head of Support is accountable for efficient management of all support functions: Finance, HR, IT, Donor Relations, Procurement, Administration, and Logistics. The position holder is accountable for compliance with local legislation and Geneva Call’s policies and procedures. Work Relations The Head of Support reports to the Country Director (CD), with technical line management from the Head of Finance and the Head of HR. S/he line manages the functional focal points in the country: the Finance Coordinator, HR Officer, and Administrative Officer. S/he communicates and coordinates between the field and HQ and serves as the first point of contact for the Country Director and the local Senior Management Team on all matters related to the support functions. S/he also networks with Heads of Support from other organisations in the country. Duties and Responsibilities Finance • Lead the development of annual country and project budgets and donor financial reports, submitting them to the Country Director (CD) for review and approval. • Identify and report on financial trends, working collaboratively with the CD to produce options, scenarios and corrective action plans that ensure the ongoing financial stability of the Country Program. • Oversee all financial accounting matters, including maintenance of the general ledger, balance sheet, receipts, payments and payroll requirements, as well as the monthly accounts closing process, ensuring HQ deadlines are met. • Oversee the cash flow requirements of the program, liaising with Geneva Call HQ to facilitate cash transfers; manage the effects of exchange rate fluctuations between local and contract currencies, highlighting upcoming issues early and identifying mitigating strategies. • Oversee the financial management of partner delivery contracts and lead on audit matters. Human Resources • Resolve HR matters in coordination with the HR team, promoting good management practices and the Code of Conduct; ensure compliance with Geneva Call’s Code of Conduct and policies, and participate in investigations. • Develop and manage the country HR team, in collaboration with the HR Coordinator at HQ, and develop management capacity at country level. • Manage in-country performance management, ensuring managers set objectives and complete mid-year and year-end reviews with their team members; build managers’ capacity and ensure the process is followed. • Manage and review the payroll reporting cycle for national staff, ensuring issues are flagged and followed up on in a timely manner and payroll deadlines are met; develop, monitor and review the national HR framework to ensure compliance with local legislation, based on legal advice. • Ensure duty of care in country, in close collaboration with the global focal point at HQ; maintain the completeness of the staff database on a monthly basis; ensure smooth joiner and leaver processes in alignment with the global process; participate in monthly HR global connects; implement new policies and processes and engage in annual HR projects and priorities, in collaboration with HQ. IT • Supervise the need assessment and management of the procurement of IT assets following the guidance of the Head of IT at HQ. • Ensures the correct usage of the IT systems. Donor Relations • Ensures organizational policies, procedures, and practices align with donor requirements, including grant agreements, reporting standards, and regulatory guidelines. • Oversees the preparation and submission of timely, accurate, and comprehensive donor financial reports, including financial statements. • Facilitates donor audits and implement mechanisms to identify, assess, and mitigate risks related to donor compliance, safeguarding the organization’s credibility and funding continuity. • Provides guidance and training to internal teams on donor compliance requirements, ensuring consistent adherence across departments and project cycles. Procurement • Ensures that procurement actions are carried out in line with policies and procedures, and donor requirements, maintaining the right levels of procurement, appropriate controls and accountability, ensuring best value for Geneva Call. • Supervise program procurement plans to ensure timely procurement. • Manages the end-to-end procurement process, in line with GC procurement procedures and in collaboration with Procurement at HQ. Requirements Education (Essential) • Bachelors or Master’s degree in finance or business degree specialized in finance with a professional accounting qualification, as well as experience in human resources. Education (Desirable) • Qualifications in Colombian financial and accounting law and practice. Experience (Essential) • 10+ years of relevant work experience with increasing responsibilities in humanitarian organizations in a similar role. • Experience of overseeing complex financial planning, monitoring, forecasting and reporting. • Great understanding of Colombian financial and accounting laws and regulations. • Good understanding of Colombian labor laws. Experience (Desirable) • Experience with Dynamics 365 Business Central is a plus. Job related competencies • Strong written and verbal communication skills, with the ability to communicate with impact, respect, and cultural sensitivity while building trustful relationships. • Demonstrates an entrepreneurial mindset, a high level of integrity, ethics, confidentiality, accountability, and professionalism. • Strong planning and organizational skills, with the ability to prioritize, manage competing demands, and deliver results under tight deadlines. • Ability to collaborate effectively across departments, countries, and with HQ, fostering strong working relationships. • Resilient and adaptable, with the ability to cope with change, stress, and insecure environments, and the willingness and ability to travel at short notice. Organisational Competencies • Demonstrated ability to thrive in a matrix management environment. • Excellent interpersonal and communication skills. • Strong written and verbal communication skills tailored to different audiences and contexts. • Entrepreneurial mindset with a proactive and solution-oriented approach. • Ability to influence, coach, and build consensus in sensitive and complex situations. Languages (Essential) • Fluency in written and spoken Spanish and English is required. Additional information • The incumbent must be willing and able to occasionally travel at short notice and spend part of her time on the field. • Testing and interviewing will be used as a form of screening. • Initial appointment is subject to satisfactory professional references. • Additional background checks may be required. Why join Geneva Call? Geneva Call consists of many diverse nationalities, cultures, languages, and opinions, fostering an inclusive working environment for all staff. By joining Geneva Call as Head of Support, you will play a key leadership role in enabling our humanitarian operations in Colombia. You will oversee the country support functions, ensuring the effective management of finance, human resources, administration, and operational systems that underpin programme delivery. You will become part of an organisation committed to protecting civilians and promoting respect for humanitarian norms, while contributing your expertise within a dynamic and multicultural environment. How to apply For Application: Please only submit your CV and cover letter by November 18th, 2026, by following the application link below: Application link Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate. By submitting your application, you consent to Geneva Call sharing your CV internally, where necessary, for the purposes of assessing your suitability for current or future employment opportunities.