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REQUEST FOR EXPRESSIONS OF INTEREST(CONSULTING SERVICES - FIRMS SELECTION)Digital West Bank & Gaza Project (P174355)Grant number: (TF0B5236)Assignment Title: Capacity Building for TRAReference No.: GZ-MTIT-548204-CS-CQSThe Palestinian Liberation Organization has received a grant from the International Development Association (IDA) for USD 20 million for the benefit of the Palestinian Authority (PA) to finance the Digital West Bank & Gaza Project (the Project). The Project will seek to produce concrete and tangible results for the Palestinians by enhancing access to high-speed broadband services and increasing access to selected e-services for citizens and businesses. The Project will focus on key points to unleash digital transformation in the Palestinian territories, addressing some of the bilateral challenges that prevent digital transformation from achieving its full potential. It will strengthen the Palestinian territories' digital resilience and the PA's ability to respond to shocks such as COVID-19.The Project is implemented and overseen by the Ministry of Telecommunications and Digital Economy (MTDE), formerly the Ministry of Telecom and Information Technology (MTIT), to support digital transformation and resilience in the West Bank and Gaza.The project has the following four components:• Enabling legal and regulatory environment for Digital Economy, mainly institutional development including the development of section Palestinian Telecommunications Regulatory Authority and Trust Service Supervisory Body; legal and regulatory framework; a Quality-of-Service platform; and capacity building.• Implementing Digital Infrastructure Solutions for Emergency Response, Recovery and Resilience which includes the development of an emergency response center.• Fostering User Centered E-Service Delivery, which includes the establishment of a whole government digital transformation strategy, data infrastructure, support for a digital public platform and prioritization, simplification and digitization of services, the launch of e-services, and implementation of an e-Government Procurement (e-GP) System; and• Project Management, which will support the establishment of a Project management unit in MTDE.The Telecommunications Regulatory Authority (TRA) was established as an independent regulatory body under Decree-Law No. (37) of 2021 Concerning Telecommunications and Information Technology. Its mandate includes overseeing and developing the Palestinian telecommunications market and implementing policies designed by MTDE. The Project supports the establishment and operationalization of TRA, including capacity building to strengthen its effectiveness, credibility and independence.MTDE seeks a qualified consulting or specialized training firm to design and deliver a targeted capacity-building program for TRA staff. The program will strengthen core regulatory skills, institutional processes and evidence-based decision-making, drawing on ITU guidance, ITU Global Symposium for Regulators best practices, and regional and international regulatory experience.The assignment covers the following five training topics, with course content and modalities as detailed in the TOR:• Telecom Licensing, Regulatory Compliance and Enforcement (15 trainees): licensing procedures and conditions; compliance monitoring; risk-based inspections; evidence and case management; proportionate enforcement, sanctions and due process. Expert-led applied workshop with practical exercises.• Telecom Market Analysis and Competition Regulation (7 trainees): market definition and analysis; significant market power; competition remedies; infrastructure sharing, network access and interconnection; and regulatory case studies. Blended training with practical market analysis exercises.• Regulation and Measurement of Telecommunications Quality of Service (QoS) and Quality of Experience (QoE) (7 trainees): regulatory frameworks and standards; network performance indicators; drive testing; measurement, monitoring, data analysis and reporting; and compliance assessment. Specialized training with remote follow-up sessions.• Protection of Telecommunications Consumers and Users' Rights (5 trainees): consumer protection frameworks; provider obligations; complaints and dispute resolution; contracts, pricing and billing transparency; investigations, remedies and consumer protection indicators. Practical workshops.• National Emergency Telecommunications Planning and Telecom Sector Resilience (15 trainees): emergency governance; critical infrastructure risks; business continuity and disaster recovery; incident coordination and reporting; priority communications and service restoration; supply-chain resilience; and tabletop emergency and cyber scenarios. Multi-stakeholder workshop with practical scenarios.Assignment deliverables include training delivery; printed/electronic training materials for each trainee, PMU and TRA; course completion certificates for successful participants; and an evaluation report for each course summarizing outcomes and comparing pre- and post-training test results. Detailed training plans and course outlines will be requested at the subsequent proposal stage and are not required with the expression of interest.Training shall be conducted physically at MTDE labs or the firm's labs, with the course-specific follow-up modalities indicated in the TOR. Arabic is preferred but is not mandatory. Where relevant, professional certification examinations, vouchers, registration and related services may be proposed as optional components with a separate itemized financial offer; TRA may procure all, some or none of these components.Download Full Tor from Here: TRA-Capacity Building ToR.pdfThe Ministry of Telecommunications and Digital Economy (MTDE) now invites eligible consulting firms and specialized training centers ("Consultants") to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating the required qualifications and relevant experience.The shortlisting criteria are the firm's core business and years in business, relevant experience, and technical and managerial capability, demonstrated through the following:• Specialization in telecommunications regulatory training and capacity building, with demonstrated expertise relevant to the five training topics specified in the TOR.• A successful record of similar telecommunications/ICT regulatory training assignments, including completion of at least two training programs on similar topics within the last three (3) years.• Experience providing training to telecom/ICT regulatory authorities, ministries or comparable public-sector institutions, preferably in the MENA region.• Technical and managerial capacity to organize and deliver the program, and a clear understanding of the assignment and approach to its execution.Expressions of interest should include a firm profile; details of relevant completed assignments, including dates, clients, scope and supporting evidence; and a initial list of proposed trainers and Key Experts, indicating their intended training topics or roles. Trainers and Key Experts will not be evaluated or assigned scores at this stage. No training plan or course outline is required at the expression-of-interest stage.Interested firms must also answer the following questions in their expressions of interest:• What training delivery modality does the firm offer for this assignment: face-to-face, online, or blended? Please specify the proposed modality for each training topic.• Is the firm a local or international company? Please state its country of registration and whether it has a local presence in Palestine.• In which language(s) can the firm deliver the training: Arabic, English, or both? Please specify the available language(s) for each training topic.The attention of interested Consultants is drawn to Section III, paragraphs 3.14, 3.16 and 3.17 of the World Bank's "Procurement Regulations for IPF Borrowers" dated September 2025 ("Procurement Regulations"), setting forth the World Bank's policy on conflict of interest.Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.A Consultant will be selected in accordance with the Consultant's Qualifications-based Selection (CQS) method set out in the Procurement Regulations.Further information can be obtained at the address below during office hours: Sunday – Thursday (09:00 AM – 01:00 PM) (Local Time GMT +2)Ahmad Khatib - Procurement Specialiste-mail: akhatib@mtde.gov.psExpressions of interest must be delivered in written form to the address below (in person or by e-mail) by November 18, 2026 at 12:00 PM (Palestine local time).• Ministry of Telecommunications and Digital Economy• Attn: Ahmad Khtaib- Procurement Specialist• Postal code: P6140389• Al-Bireh – Al-Mobadeen St.• Tel: +970-2-2943333 ext 344• Mobile: +970-562660106• E-mail: akhatib@mtde.gov.psDr. Abdulrazak NatshehMinister of Telecommunications and Digital Economy
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